tko9 Privacy Policy

We collect various types of personal information during registration and use of the tko9 platform. This information is collected solely to improve service quality, verify user identity, and meet legal obligations.

1.1 Information You Provide

Information you provide directly to us includes:

• Full name and date of birth
• Email address and contact details
• National ID or passport number (for identity verification)
• Address and residential information
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Account username and password

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Session logs and activity history
• Information collected from cookies and similar tracking technologies
• Transaction history and betting details
• Time spent on the site and pages visited

We use the collected information for the purposes listed below. tko9 does not use your information for unnecessary or unauthorized purposes under any circumstances.

2.1 Service Delivery and Operations

• To create, verify, and manage accounts
• To process deposits and withdrawals
• To manage bonuses and promotions
• To maintain gaming history and statistics
• To provide 24/7 customer support

2.2 Security and Compliance

• To prevent fraud, money laundering, and other illegal activities
• To verify user age (to prevent access by those under 21)
• To implement responsible gaming policies
• To meet legal and regulatory obligations
• To assist with dispute resolution and investigations

2.3 Communication and Improvement

• To send important account notifications and updates
• To send promotional offers based on your preferences (with your consent)
• To improve the platform experience
• To resolve technical issues

Protecting your personal information is our top priority. tko9 stores all your information using industry-standard security technology.

3.1 Technical Security Measures

• 128-bit or stronger SSL/TLS encryption
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Encrypted database storage
• Two-Factor Authentication support
• Automatic session timeout

3.2 Organizational Security Measures

• Only authorized personnel can access information on a need-to-know basis
• All staff receive data protection training
• Logs of data access are maintained
• Regular internal security reviews are conducted

3.3 Data Retention Period

We retain your personal information only for as long as necessary to provide services or as required by legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.

tko9 does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following limited situations:

4.1 Service Partners

Limited information is shared with payment processors (bKash, Nagad, Rocket, Upay) and technology providers for the purpose of delivering services. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Requirements

We are required to disclose information when necessary under a court order, a lawful request from an investigating authority, or applicable law. Such disclosures are always limited to the minimum information required.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify users in advance and the protections provided under this policy will be maintained.

Cookies and similar technologies are used on the tko9 platform to improve the user experience and ensure security.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security, these cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language and theme selection).
• Analytics Cookies: Help improve services by analyzing platform usage.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can control or reject many types of cookies by changing your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working properly.

As a tko9 user, you have the following rights regarding your personal information. We respect these rights and are committed to responding to your requests within a reasonable time.

6.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will provide this information within 30 days after verifying your identity.

6.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You can update many details yourself in your account settings.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may be necessary for us to retain certain information due to legal obligations or legitimate business reasons.

6.4 Right to Opt Out of Marketing Communications

You may opt out of our promotional emails and communications at any time. Essential account notifications and transaction-related information will continue to be sent.

tko9 strictly prohibits any person under the age of 21 from creating an account or using the platform. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account on our platform or provided personal information, we will immediately close that account and securely delete all associated information. If you believe that a minor has registered on our platform, please contact us.

Your information may be processed or stored on servers located outside Bangladesh as required for the operation of tko9 services. In such cases, we ensure that:

• Data transfers always occur through encrypted channels
• The receiving country or organization ensures adequate data protection
• The transfer is consistent with this privacy policy and applicable law
• The standard of protection for your data remains the same regardless of location

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform.

Changes will take effect from the date the updated policy is published. Continued use of the platform after changes have been made will be considered as your consent to the updated policy. We therefore recommend that you visit this page regularly to stay informed about the latest version of our policy.

If you have any questions, concerns, or requests about this privacy policy, do not hesitate to contact us. Our privacy team will review your request as quickly as possible.

• Email: [email protected]
• Live Chat: 24/7 instant support available

We aim to respond to all valid requests within 30 days. For urgent security-related requests, please contact us through our live chat.